Dozy air traffic controller delays flight

A Qantas Airways domestic flight was forced to delay its landing in Australia‘s capital after an air traffic controller overslept and failed to report for duty on time. Read article.

BA to change its customer operations

British Airways is looking to overhaul its customer department. The revamp, which places three executives in charge of key operations headed by outgoing director Mike Street, follows a strike by BA ground crew at Heathrow Airport last month which stranded more than 100,000 passengers.
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Gate Gourmet refuses to take workers back

It seems the CEO of Gate Gourmet is plain out refusing to consider taking back the workers whose strike action brought the company to a halt. Read the Guardian interview here.